Contact Us

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28 Coxtie Green Road
Brentwood, England, CM14 5PT
United Kingdom

+447891193515

Terms & Conditions

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The “Not-So-Small Print” (T’s & C’s)

At Coxtie Green Farm and Thomas Joseph Butchery, we don’t like the idea of small print. So we did away with it. Here we’ve outlined all the T’s & C’s that apply when placing an order, please don’t worry, you’re in safe hands :).

Intro
Thank you for visiting us here at Coxtie Green Farm, the aim of the site is to give you an invaluable user experience, offering you the opportunity to purchase our products, read up about us and also find valuable information on areas of interest. By visiting the site you are agreeing to the conditions set out from here on in, if at any time you do not agree then unfortunately we will have to part ways :( (don’t worry, it’s just a load of legal, paper work, mumbo jumbo he he).

1. Placing an Order, Becoming a Customer and Your Account
To place an order and become a customer, you must be over 18 years old, have an acceptable credit or debit card and be eligible for delivery within the area(s) that we offer. T’s & C’s apply from the moment you place an order and we reserve the right to decline an order or account application.

If you would like to, we offer customers the ability to set up an online account to make transactions seamless and even more user friendly. To access your account you will be given a username and a password that you should not share with others, the actions on your account are the sole responsibility of the account holder (you). If you feel that an unknown user has access to your account, inform us and we will take steps to rectify the issue.

2. Our Contract With You
A confirmation email will be sent to the email address provided, if the email address has been entered incorrectly, then we cannot be held responsible for you not receiving your confirmation email. It is your duty to check and enter your email address correctly.

Once the confirmation email is received, your order will be in process. If you need to change an item, amend delivery or cancel your order, you have 24 hours after the confirmation email has been received to do so. You may do this by emailing whatsup@coxtiegreenfarm.co.uk. After the 24 hours has surpassed, your order cannot be cancelled, if there is something categorically wrong, please call one of our customer support team on +44 7891 193515 and we will assist you.

3. Delivery
When placing an order through our site, you agree to our delivery charges and returns policy, outlined here

It is our aim to always deliver your goods to you by the designated time on the day you have chosen for delivery. Our deliveries are outsourced to ParcleForce and are put on a before 12 noon service, therefore they should reach you before 12 on the designated day. If nobody is available at the time of delivery, the goods will be left in the secure spot (as outlined by you).

You will not be required for a signature. If your delivery is not accepted or refused, we do not take responsibility for this and can not offer a replacement. In the event that nobody is available to take delivery, we do not assume responsibility or liability for any issues that come to light from the consequence of the delivery being left unattended (this includes theft, tampering and contamination). It is your responsibility to be in on the day of delivery and have put in place arrangements for the delivery if you are not going to be at the address.

If there are issues concerning your delivery relating to events outside of our control, we will notify you as early as possible to rearrange delivery.

4. Our Liability
Outlined below is what we will not accept liability for:

  1. Goods that have been delivered to the secure place (as stated in at checkout).

  2. Goods that are over or under weight than stated. While we make every effort to cut your order as precisely as possible, we cannot guarantee exact weights. Our tolerance is +/- 7.5%.

  3. Deterioration of goods due to you or a third party moving produce to another delivery address and/or not refrigerating the produce upon arrival. Our packaging is designed to ensure our produce reaches you in peak condition, it is however your responsibility to refrigerate goods as soon as you receive them.

  4. Products may contain nuts and other allergens. We do not accept responsibility for death, personal injury or ill health resulting from ingestion of our products.

  5. Indirect or consequential loss of profits arising from our supply or failure to supply goods.

  6. We shall have no liability to you or any third party for any damages of any kind based on warranty, contract, tort (inc. negligence) or otherwise. Your legal rights as a consumer are protected

5. Trade

  • Thomas Joseph Butchery nor Coxtie Green Farm will be held responsible for any liability arising from the use of any of our products within the commercial sense. Once delivered or purchased, it is the customer’s responsibility to ensure that the products are kept fresh, used within the appropriate time frame and cooked properly (within the guidelines of the FSA). After the point of sale, neither Thomas Joseph Butchery or Coxtie Green Farm will assume any liability for any wrongdoing to a third party.

6. Overall (T’s & C’s)

  • We reserve the right to alter your order and replace items in such instances where there is a lack of supply - we will always make sure that the sum of the replacement is equal to or more than the sum of the purchased item.

  • Events out of our control that incur delays or failures to supply will not be liable to us.

  • We do accept any liability for any inaccuracies, errors and/or omissions relating to our product information, images, description, price information and colour/shape discrepancies.

  • We reserve the right to change our policies, T’s & C’s and our website at any time.